1. Introduction

Welcome to SYENA Logistics. This website is operated by SYENA LOGISTICS PRIVATE LIMITED ("SYENA Logistics", "we", "our" or "us").

By accessing or using this website, you acknowledge that you have read and understood these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

These terms relate to the use of our website. Specific logistics services may be subject to separate quotations, service agreements, booking conditions and applicable transportation documents.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

• Use this website for any unlawful, fraudulent or unauthorised purpose.
• Attempt to gain unauthorised access to the website, its systems or related services.
• Introduce malicious software, harmful code or disruptive content.
• Interfere with the security, functionality or performance of the website.
• Copy, reproduce or misuse website content without appropriate authorisation.
• Submit false, misleading or inaccurate information through website forms.

3. Website Information and Accuracy

We endeavour to keep the information published on this website accurate and up to date. However, website content is provided for general informational purposes.

Service descriptions, operational information, reference materials and other website content may be updated, modified or removed without prior notice.

Users should contact our team to confirm specific service availability, operational details, pricing and other requirements before making business decisions.

4. Service Enquiries and Quotations

Enquiries, quotation requests and other submissions made through this website are requests for information or service consideration.

Submitting an enquiry or requesting a quotation does not automatically create a binding service agreement or guarantee acceptance of a shipment.

Any proposed service, pricing, scope, operational arrangements and applicable conditions will be subject to confirmation by SYENA Logistics and the relevant contractual documentation.

5. Logistics Services

SYENA Logistics provides logistics-related services and coordinates transportation and associated operational arrangements according to the requirements of each shipment and customer engagement.

The actual scope and conditions of any logistics service may depend on the applicable quotation, booking confirmation, service agreement, carrier terms, transportation documents and relevant third-party arrangements.

Where services involve carriers, transport operators, handling agents or other third-party service providers, their applicable conditions may also apply.

6. Customer Responsibilities

Customers and website users are responsible for providing accurate, complete and relevant information when submitting enquiries or requesting logistics services.

Depending on the nature of the requested service, customers may be required to:

• Provide accurate shipment details, cargo descriptions and relevant documents.
• Ensure that information supplied for quotations and bookings is complete.
• Provide necessary instructions and supporting documentation within applicable timelines.
• Ensure that cargo is appropriately prepared and documented in accordance with applicable requirements.
• Comply with applicable laws, regulations, customs requirements and transportation conditions.

7. Third-Party Services and Links

Our website may contain links to external websites or information relating to third-party services.

Such external websites and services are operated independently and may be subject to their own terms, conditions and privacy practices.

The inclusion of an external link does not necessarily constitute an endorsement of the third-party website or its services.

8. Intellectual Property

Unless otherwise stated, the content available on this website, including text, graphics, designs, logos, images and other materials, is owned by or used under appropriate authorisation by SYENA Logistics.

Website content must not be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by applicable law.

9. Disclaimer

This website and its general information are provided on an "as available" basis. While we make reasonable efforts to maintain the website, we do not guarantee that access will always be uninterrupted, error-free or free from technical issues.

Information published on the website should not be treated as a substitute for a specific quotation, written confirmation, service agreement or applicable transportation documentation.

10. Limitation of Website Use

To the extent permitted by applicable law, SYENA Logistics shall not be responsible for losses arising solely from reliance on general website information, temporary website unavailability or unauthorised use of website content.

This section concerns website use and does not replace or modify liability provisions governing separately contracted logistics services or mandatory legal obligations.

11. Privacy and Personal Information

Personal information submitted through this website may be processed in accordance with our Privacy Policy.

Cookies and similar technologies may also be used in accordance with our Cookie Policy.

12. Changes to These Terms

We may revise or update these Terms & Conditions from time to time to reflect changes in our website, services, business practices or applicable legal requirements.

Updated terms will be published on this page. Continued use of the website after publication of revised terms will be subject to applicable legal requirements.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be interpreted in accordance with applicable laws of India.

Any disputes relating to the use of this website shall be subject to the jurisdiction of the competent courts, subject to applicable law and any relevant contractual arrangements.