1. Introduction

SYENA LOGISTICS PRIVATE LIMITED ("SYENA Logistics", "we", "our" or "us") is committed to maintaining the privacy and security of personal information entrusted to us by website visitors, customers, business partners and other individuals who interact with our business.

This Privacy Policy describes the information that may be collected through our website, how such information may be used, and the choices available to individuals regarding their information.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

2.1 Personal Information

• Name and business contact details.
• Email address and telephone number.
• Company or organisation details.
• Information submitted through enquiry, contact or quotation forms.
• Other information voluntarily provided during communication with us.

2.2 Technical Information

• IP address and general device information.
• Browser type and operating system.
• Website pages visited and interaction data.
• Date, time and duration of website visits.
• Referral sources and basic usage information.

2.3 Business and Shipment Information

When you contact us regarding logistics services, we may collect relevant business and shipment-related information necessary to respond to your enquiry or coordinate the requested services.

3. How We Use Your Information

Information collected through our website and business interactions may be used for the following purposes:

• To respond to enquiries and service requests.
• To prepare quotations and communicate service-related information.
• To coordinate logistics and shipment-related activities.
• To communicate with customers and business partners.
• To maintain website functionality and security.
• To understand website usage and improve user experience.
• To comply with applicable legal and regulatory obligations.
• To protect our business, website and legitimate interests.

4. Google Tag and Website Measurement

Our website may use Google Tag, a tagging technology that helps manage and deploy website measurement and other configured Google services.

Depending on the services configured, tags may process information such as page views, website interactions, browser details, device information and other technical data.

The information processed through Google Tag depends on the Google products and measurement features connected to the website. The use of Google Tag alone does not mean that every Google measurement or advertising service is enabled.

Where applicable, cookies and similar technologies will be managed in accordance with the relevant consent preferences and applicable requirements.

For further information about Google's data practices, please refer to Google's Privacy Policy .

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve browsing experience and support configured measurement technologies.

The use of cookies and related technologies may vary depending on the website features and services enabled.

You can learn more about the types of cookies we use and how cookie preferences are managed through our Cookie Policy.

6. Information Sharing and Disclosure

We do not treat personal information as a publicly available resource. Information may be shared, where necessary and appropriate, with:

• Service providers supporting our website, communications and business operations.
• Logistics, transportation and operational partners involved in providing requested services.
• Technology and hosting providers supporting our website infrastructure.
• Professional advisers and authorised representatives where required for legitimate business purposes.
• Government authorities or regulatory bodies where disclosure is required by applicable law.

Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

7. Data Security

We take reasonable measures to protect information against unauthorised access, disclosure, alteration or destruction.

Security measures may include appropriate technical, administrative and organisational safeguards. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain business records and meet applicable legal or regulatory obligations.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable laws and regulations, individuals may have rights regarding their personal information, including:

• Requesting information about personal data processing.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, where legally permissible.
• Withdrawing consent where processing is based on consent.
• Raising concerns or submitting privacy-related requests.

Requests may be subject to identity verification, applicable legal requirements and other lawful limitations.

10. Third-Party Websites

Our website may contain links to external websites and third-party services. These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites. Visitors are encouraged to review the relevant privacy policies before sharing personal information with them.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology or applicable legal requirements.

Any revised version will be published on this page. Visitors are encouraged to review this page periodically to remain informed about our privacy practices.